Fast ways to reach us — phone, email, and video/links.
Tip: If you include your machine model (e.g., CF1220 / CVC1220 / Swiftpack SV2) we can respond faster.
Especially useful for overseas customers and time-zone differences.
Business hours:
Monday–Friday, 8:30 am – 5:00 pm (AEST)
After-hours & international support:
After-hours support is available by arrangement. XIAC works with overseas
customers across multiple time zones, and remote assistance can often be
provided outside standard Australian business hours.